Frequently Asked Questions

Please read our FAQ before sending us a message.

We ship with Fedex and offer flat rate shipping fees.

We accept Visa, Mastercard, American Express and Discover cards your credit card will show a charge from nVision Marketing who is the parent company for

Yes! First remove the foam or polyester insert from the bed, because these pieces cannot be washed. The cover can then be washed- for best results turn the cover inside out before washing. To wash, set your machine to gentle wash, low temperature and use only low sudsing detergent. To dry, use a low heat and tumble dry. Once the cover is completely dry, zip the foam back into the bed and let your dog(s) enjoy!

Yes. We do not store credit cards, and the shopping cart is secured with a secured server license for your protection.

No, right now we only ship within the United States, we do not ship to Alaska and Hawaii.

Once your order is placed, you cannot modify it, but you can return the item if you wish. See below.

If you are not satisfied with your order you can return it within 14 days of purchase. The product must be in original packaging and is subject to 10% Restocking Fee.

You can either exchange the bed for another or request a refund for the products. Refunds are still subject to a 10% Restocking Fee.

Contact Us through our email or phone number. We will provide you with a Return Authorization Number and assist you with your return.

Contact nVision Marketing

Phone: 704.814.6160

nVision Marketing
10325 Ridge Creek Drive
Charlotte, NC 28273

We’re open Monday – Friday, 9 a.m. – 3:30 p.m. EST

Send us an email